Frequently Asked Questions

We want to make your payment as easy as possible. You can pay for your order securely using the following payment methods:
- Credit card
- Paypal
- Klarna payment in 3 installments without fees

Your offer may not apply due to a variety of reasons. Below are the most common cases.

- Check that you are logged into your account.

- We remind you that you cannot use certain promotional codes for sale products.

- You can use a maximum of one promotional code per order.

- The offer has expired or is no longer valid.

Orders are generally prepared within 24 business hours, Monday through Friday. Delivery times may be extended by 2-5 business days during peak order periods. Flower fondants are shipped within 15 business days, as they are made to order.

Delivery conditions vary depending on the option chosen when you validated your order.

Home delivery with signature - €5.90

Pickup Relay Point - €4.90

We send your orders via Dpd, for delivery within 24/48 hours (excluding Saturdays/Sundays and public holidays).

Delivery to Germany, Belgium, Luxembourg, Netherlands: €10.40

Delivery to Austria, Spain, Great Britain, Italy, Liechtenstein, Poland, Portugal(1), Czech Republic, Switzerland: €15.90

Delivery to Andorra, Croatia, Denmark, Estonia, Hungary, Ireland, Latvia, Lithuania, Slovakia, Slovenia, Sweden: €18.90

Delivery to Bulgaria, Finland, Greece, Norway, Romania: €22.90

Delivery to Bosnia, Serbia, Ukraine: 34.90

Delivery times vary for these.

The shipping time is the time needed to prepare your order.

The delivery time is the time required for the delivery of your package. Orders are prepared within 48 hours (excluding weekends) except in the event of peak activity, this time may be revised upwards.

Once your order has been shipped, delivery times depend on the carrier. We ship all our orders via DPD, for home delivery within 24/48 hours. Shipping and delivery times may be longer during holiday or sales periods.

Once your order is confirmed, we will notify you of its shipment. You will receive an email with your tracking number and a text message from DPD informing you of the estimated delivery date. You can track your order with our carrier; you will then know the estimated delivery date.

Why does it sometimes take longer? Your order may sometimes experience delays due to our carrier. Please check its status regularly with your package tracking number.

If an ordered product is out of stock due to a stock error, you have three options:

- replacement of the product with another

- reimbursement

- waiting for restocking If you choose the last option, the entire order will be put on hold until restocking.

Delivery times may be longer during particularly busy periods. This may be the case during the holiday season, for example. DPD delivers Monday to Friday, and on Saturdays in some major cities, but not on Sundays.

Simply go to your account and click on the “Order History and Details” tab.

You select the order you wish to track. You will find your order tracking link in the “TRACK YOUR ORDER STEP BY STEP” section.

By clicking on it, you will be directed directly to the tracking of your package. Once your package is ready to be shipped, information concerning its tracking will be notified to you by email and you can then return to your order tracking to obtain information on your delivery.

You can go to the following link to access the tracking of your package: https://destinataires.dpd.fr/index.php In case of delivery problem, write to us on our after-sales service, via the “Contact us” tab on our site. We will do our best to resolve the problem as quickly as possible (check your spam :) )

When you receive a broken product, we invite you to contact us via the “Contact us” tab on our website the day you receive your package.

We will try to get back to you within 48 working hours to find a solution to the problem you encountered.

To process your claim, we need a photo of the product that arrived broken, and sometimes a photo of the box in which you received your order. We invite you to include all the necessary information when you contact us to speed up the process. We remind you that if you have the slightest doubt, it is important to open the package in front of the delivery person and to express reservations upon delivery.

If you have any delivery issues, please contact our after-sales service via the "Contact Us" tab on our website. We will provide you with a non-receipt certificate to complete and return to us. DPD will then initiate an investigation, and we will keep you informed of the next steps by email.

We do our best to prepare your orders as quickly as possible. In case of error or correction for the delivery address, contact us via the “Contact us” tab, preferably within one hour of your order. Please let us know the details to be changed so that we can make the modification as quickly as possible. If the modification could not be made before shipping, you can do so as soon as you receive the delivery email from DPD and adjust the necessary information. Once the order has been placed, it is no longer possible to modify the products (exchange or add more). If the email is processed before shipping, we can offer you a refund so that you can place a new order. For any order already shipped, it will not be possible to modify it.

Once your order is confirmed, you can still modify it. Once it is being prepared, any modifications will be impossible. Your order is cancelable if it has not yet been shipped. Once shipped, you must refuse it upon delivery. We can then refund your order once we receive the package.

An order confirmation email is automatically sent after your order has been validated. If you have not received it, please check your spam folder or make sure you have entered your email address correctly. If you have not received it, please write to us via the “Contact Us” tab on our website so that we can resolve the problem.

When you place an order, a confirmation email will be sent to you automatically. Sometimes you may not receive it, in which case check your spam folder and make sure you entered the correct email address when placing your order. In any case, tracking is available in your customer account. Simply log in to your account and select the order you wish to track. You will find your tracking link in the “TRACK YOUR ORDER STEP BY STEP” section. By clicking on it, you will be directed directly to track your package.

You have 14 days to return your products to us after receiving your order. If a return is made after this period, we will not be able to refund your order, and you will have to pay the re-delivery costs.

You have a 2-week deadline to file a claim for any damage or other reason. After this deadline, we will not be able to process your claim.

Occasionally, your order may be returned as "error" or "unprocessed." On rare occasions, we require payment acceptance to validate the order. Sometimes, one of the products ordered becomes a victim of its own success. Your order will then be put on hold and we will contact you to offer alternative solutions.

If you have any problems with the contents of your order, please contact us via the “Contact Us” tab and we will do what is necessary to resolve the problem as quickly as possible.

We do not currently offer return labels. Simply contact our customer service department so we can advise you on the steps to follow. If you wish to return a product, you will be responsible for the return shipping costs.

We process returns within 10 business days of receipt. You will receive an email when our team has processed your file; please check your spam folder regularly.

We will only be able to issue a refund after receiving the returned package. All refunds will be processed within 15 business days.

Perhaps you were unable to collect your package on time? There are two options available to you:

- the refund of your order

- payment of shipping costs for returning your order

Write content to help your customers to better understand your products or policies.

Write content to help your customers to better understand your products or policies.

Write content to help your customers to better understand your products or policies.

Write content to help your customers to better understand your products or policies.

Our diffusion oils are a revolutionary 4-in-1 product, you can use our elixirs as you wish:

- In your burner

- A few drops on an electric diffuser with water

- A few drops on the vacuum cleaner filter

- A few drops in a cleaning bucket or on a cloth

- A few drops on the cloth of your steam mop

- A few drops at the bottom of your trash can

We would like to point out that uses under the effect of heat are the most effective for diffusing the fragrance.

Above all, we strive to offer you unique, high-quality products. That's why we select our fragrances in the heart of the world's perfume capital: Grasse.

Our priority is to satisfy you with your favorite products. They may be temporarily unavailable. You can subscribe to an alert on the product page so that we will inform you immediately when the product you want is back in stock.

First, take your tea light, light it, and place it in the burner compartment dedicated to this purpose. When using a scented wax melt, place it on the burner cup. Under the effect of heat, the wax melt will melt and release the fragrance. If you are using an elixir, pour a pipette onto the top cup. Under the effect of heat, the fragrance will evaporate and form smoke. Be careful not to let the cup heat "empty" or with little material, this can overheat the cup and it will crack in the long term due to this misuse. When in doubt, we advise you for the minimal burner in particular to put a small wax melt of the elixir. The wax melt will serve as a base to prevent the cup from overheating.

While the fondant is still liquid, absorb the residue with a paper towel. Using a damp sponge, rub the fondant dish with liquid soap until the residue is removed. Rinse and let it dry before use.